Four learning questions
Can a person understand SENDO Africa’s role, route direction, information state, and what remains Unknown without unsupported assumptions?
Comprehension must be demonstrated
A future human-led test should use neutral questions and preserve confusion, uncertainty, withdrawal, and silence as valid outcomes.
What it will not establish
Clicks or completion do not prove understanding. A customer request does not create provider availability, a match, booking, shipment, or recommendation.
Learning and listening before launch.